x
| Shortcut Description | Shortcut Key |
|---|---|
| Focus in search box | f4 |
| Activate directory search button | f9 |
| Activate account search | shift+f9 |
| Focus in dial edit box | alt+f1 |
| Answer call | f1 |
| Transfer call | ctrl+f3 |
| Place call | Enter key when in dial edit box should activate place call |
| Transfer | f8 |
| Activate view in sales force button | ctrl+shift+v |
| Keyboard help | ctrl+shift+f1 |
| End Call | shift+f1 |
| Leave Call | ctrl+f1 |
| drop Line 1 | f7 |
| drop Line 2 | ctrl+f7 |
| Hold/Unhold Line 1 | f2 |
| Hold/Unhold Line 2 | ctrl+f2 |
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| 00:00:00 |
| With | |
| 00:00:00 |
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Missed call, Softphone did not ring
Softphone would not work
Poor sound quality
Delay in the conversation
Call disconnected
I could not hear the Customer at all
The Customer could not hear me at all
My application does not work
I have a PC issue
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No contacts found
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Directory
| Name | Phone | Mobile | Location | Position |
|---|
No agent found
Agent is taking a little while to respond
Agents
| Name | Agent status | Call agent |
|---|
No accounts found
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Accounts
| Account Name | Phone | Mobile | Address | Birthdate |
|---|
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Account Info
Alerts
| Alert Type | Alert Description | Alert Expiry |
|---|---|---|
| Safety | Client has a dog at home, beware when attending home visits |
Case Notes
| Case Note ID | Notes | Service Delivered | Item Description (L3) | Service Provider | Created By | Created Date | Private |
|---|---|---|---|---|---|---|---|
| CSN-2440764 | client did such and such.... | SDD-1468199 | Occupational Therapy | Rachael Blackman | Rachael Blackman, 4/06/2018 3:13 PM | 4/06/2018 |
Support Tickets
| Subject | Description | Status | Priority | Due Date | Comments |
|---|---|---|---|---|---|
| New member inquiry | Test description | New | Medium | 11/06/2018 |